Location: UK-based (office-based role and client site visits)

Employment Type: Full-time, Permanent

Salary: £45,000 – £50,000 (depending on the experience)

Company Overview:

Founded in 2024, this UK-based IT services company delivers tailored digital solutions that support business transformation, security, and growth. Its core services include managed IT support, cloud infrastructure, network security, website and software development, and digital transformation planning. Within its first year, the company secured long-term contracts with established UK clients and continues to expand through new projects across various industries.

The company’s service delivery model is based on reliability, security, and strategic value. Backed by partnerships with Microsoft, RedHat and Veeam, and with ongoing vendor engagements involving Dell, HP, and AWS, the business is positioned to provide end-to-end support for clients across the UK.

About the Role:

The Technical Engineer will play a key role in delivering hands-on IT support across multiple client projects. This includes responding to technical issues, managing infrastructure deployments, supporting websites and custom software, and ensuring client systems are secure and operational.

The role requires a blend of technical knowledge, problem-solving ability, and strong communication skills to provide both remote and on-site support across different customer environments. It will also support the smooth delivery of ongoing service contracts and enable the company to confidently expand into larger, long-term projects.

Key Responsibilities:

• Deliver on-site and remote technical support for hardware, software, and network issues
• Assist in the deployment and maintenance of IT infrastructure across client locations
• Troubleshoot technical faults including servers, laptops, routers, firewalls, and operating systems
• Support website and custom software implementation by assisting developers and ensuring technical stability
• Carry out installations, configurations, and updates of operating systems and security tools
• Manage service tickets and maintain accurate documentation of all work performed
• Provide regular feedback and updates to clients and internal teams
• Ensure compliance with security and data protection standards during all service delivery
• Maintain knowledge of evolving technology standards and provide recommendations to improve service delivery

Essential Requirements:

• Hands-on experience in IT support, network troubleshooting, and infrastructure setup
• Proficiency in Windows and Linux environments
• Experience with public cloud platforms such as Microsoft Azure or AWS
• Experience supporting hardware deployments, server management, or data backup and migrations
• Strong communication and time-management skills
• Ability to work independently and prioritise multiple ongoing tasks
• A commitment to delivering high-quality work in client-facing environments

Why Join Us?

Joining our team means becoming part of a fast-growing IT services company that is genuinely committed to innovation, professional development, and long-term impact.

We are not just delivering support, we are helping UK businesses transform how they operate through smarter, more secure, and more efficient technology solutions.

To apply, send your CV and cover letter to hr@nwantech.com